Technical Analyst

The Technical Analyst works with the Business Analysts to build out insurance products for our websites including quote and enrollment tools. This position would gather forms and business requirements to effectively build out new products and maintain existing products. They will also create test scenarios to for testing website builds.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Gather supporting documentation, forms and business requirements needed for specific projects.

• Review business requirements and forms for missing and incorrect information.

• Creation of forms to support development of quoting and enrollment tools.

• Loading of forms in the document administration tool.

• Build out enrollment questions, business rules, disclaimers and other information in enrollment administration tool.

• Work closely with manager and effectively communicate updates and edits to documentation with Web Developers, Software Manager and Business Analyst.   

• Write test plans and test scenarios for testing of website builds.

• Creates scenario-based testing from the perspective of various client roles.

• Verify and validate website new functionality and defect fixes.  

• Works with stakeholders to prioritize test activities.  

• Provide communications on testing status to the team

• Keep management informed of special needs or problems.  

• Provide technical support for problems and issues identified for online quoting and enrollment tools. Research issues and report the resolution to management.

REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in business or related field and 1-2 years of relevant experience, preferably in health insurance industry.
• Experience with Microsoft Word, Microsoft Excel, Adobe Acrobat Pro – advanced level
• Strong organizational skills
• Extreme attention to detail is a must
• Ability to multi-task
• Excellent testing, communication and information gathering skills
• Ability to work well in a team environment
• Ability to work with very little supervision
• Experience with testing applications, websites or other web based applications - preferred
• Desire to learn about the technologies, methodologies and continue to expand skills and knowledge

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fingering:  Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling. Speaking:  Expressing or exchanging ideas by means of spoken word.  Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly. Hearing:  Ability to receive detailed information through oral communication with or without correction. Repetitive Motion:  Substantial movement (motions) of the wrist, hands and fingers.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with controlled temperature.