Customer Service Quoting Specialist
- Employer
- Florida Peninsula Insurance Company
- Location
- Boca Raton, Florida
- Salary
- Up to $40,000
- Posted
- Mar 25, 2017
- Closes
- May 24, 2017
- Category
- Administration / Clerical, Customer Service, Entry Level
- Job Type
- Full Time
- Career Level
- Not Specified
Licensed homeowner’s insurance specialist to prepare and present new business premium quotes and provide service to prospects calling into the new business quote line.
ESSENTIAL FUNCTIONS:
- Manage incoming calls to the new business quote line
- Provide detailed information regarding policies and coverage
- Respond to customer inquiries over the phone in a positive and professional manner
- Demonstrate extensive knowledge of Florida homeowner’s insurance coverage and exposure
- Qualify prospects and provide accurate rate quotes in a timely manner
- Maintain attention to detail and accuracy in all aspects of the work to prevent errors and omissions
- Manage multiple projects and tasks with positivity and enthusiasm
- Perform some aspects of quality control for the customer service call center, record outcomes in the appropriate database
- Assist with special projects and other customer service related activities as needed
- Other administrative duties as may be required
REQUIRED EDUCATION AND EXPERIENCE:
- High school diploma required, some college preferred
- Florida Department of Professional Regulation 440 License to service property insurance; 220 License preferred
- At least 2 years’ customer service experience in the insurance field; a focus on homeowners insurance in Florida preferred
OTHER QUALIFICATIONS:
- Excellent verbal and written communication skills; bilingual (Spanish) is a plus
- Proficiency with MS Office (Word, Excel and Outlook)
- Exceptional customer service skills
- Project a positive and enthusiastic attitude
- Strong time management and organizational skills