Fraud Specialist

Job Description: Thomas Edison South (74051), United States of America, St Cloud, Minnesota At Capital One, we re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good. Fraud Specialist Summary: Highly-specialized customer contact role that focuses on delivering the best possible customer experience through the process of identifying and preventing fraud. Associates are incredibly empowered and consistently asked to exercise skilled judgment and quick decision making. Responsibilities: * Verify true customers and the activity on their account * Identify fraudsters that are impersonating true customers * Interview victims of fraud to gather all of the necessary facts for a fraud case * Work with branch associates that refer fraud situations * Thoroughly create fraud cases that are ready for an investigator to work immediately * Complete low/zero dollar fraud case investigations * Provide expert-level support to Customer Service, Sales and other areas of the bank that need to interact with Customer Security Basic Qualifications -High School Diploma, GED, equivalent certification, or Military Experience -Proficient in Microsoft Office Preferred Qualifications - Bachelor s degree in Criminal Justice At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City s Fair Chance Act; Philadelphia s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you require an accommodation to apply for a job or to perform a job, please contact Capital One Recruiting at 1-800-###-#### or ...@ . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to ...@ Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).