MARINE CLAIMS RESOLUTION SPECIALIST

Job DescriptionObjective Roanoke Claims is searching for a motivated, positive individual to join our team as a Marine Claims Resolution Specialist. This is an opportunity to work for a highly responsible and respected international organization. We will provide the tools and resources to help the candidate become successful. Roanoke has consistently outpaced the industry and their competitors with excellent customer and claims services. As a Marine Claim Specialist, you will have the opportunity to utilize your investigative and negotiation skills in a very fast paced environment while helping to protect our assured interests along with Underwriters. This position concentrates on all types of transportation claims including, but not limited to, shipper s interest, bill of lading legal liability, contingent liability, bailee, warehouse liability under a Cargo policy and provides the opportunity for growth, education, training and success. We offer a pleasant work environment that facilitates learning and growth. Location Schaumburg, IL Qualifications Specific technical knowledge/capability for this position: Bachelor's degree or equivalent experience. Professional designations preferred (P&C or Adjuster). An understanding of insurance basics, transportation or transit, preferred. Strong analytical skills and ability to make decisions, problem solve and think on your feet. Ability to influence parties in the claims process to resolve claims. Proficiency with written and oral communication. Ability to provide information in a clear, concise manner with an appropriate level of detail, empathy and professionalism. Strong organizational skills to maintain paperwork in an orderly and accurate manner. Ability to build relationships and work as part of a team in a positive and professional manner. Ability to function effectively in an office environment. Experience in standard office programs (Windows, Word, Excel) and strong aptitude for learning computer systems. Job Functions and Responsibilities The environment is fast paced and the daily activities include: Entering of claims, acknowledging of new claims, investigation of the loss and the communication with assured, claimants and vendors. Developing the knowledge and skills to conduct thorough investigations.make decisions about validity and compensability, evaluate losses, negotiate settlements, manage an inventory of a cargo claims involving damage or loss in transit. Evaluate policy coverage, contact insured s, and claimants, to determine damages while determining and establishing reserve requirements. Maintain accurate records and handle administrative responsibilities associated with processing and payment of claims. Records and updates status notes and documents claim facts and conversations per the policy and procedures of Roanoke. Determine the need for independent experts and evaluate claim for potential fraud. Use IT systems/maintain records (electronic or otherwise) as required by claims Participate in in-house training as applicable and provided. Roanoke Insurance Group offers a competitive compensation package that includes unique benefits and perks. At Roanoke Insurance Group, we value your hard work and we work hard to motivate, encourage and reward you for your efforts. Smart, creative, dedicated people who enjoy working together Competitive salaries Generous healthcare plan Voluntary dental, vision plans Flexible Spending plans 401(k) plan Paid time off programs Development and educational assistance Income protection programs Community involvement Roanoke Insurance Group is an equal opportunity employer. Applicants are considered for all positions without regard to race, color, creed, citizenship status, religion, sex, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status or status as a Vietnam-era or other veteran or any other legally protected class. Company DescriptionRoanoke Insurance Group provides innovative insurance products and expertise to address the varied and often complex exposures of transportation and logistics service providers (LSPs). We also provide general business insurance for the transportation industry, including Property, General Liability, Business Auto, Credit Risk, Crime, Cyber Liability, Transportation Intermediary Errors & Omissions, Directors & Officers, Employment Practices Liability insurance, Excess Liability, Fiduciary insurance, Inland Marine, and Workers € ™ Compensation. As we continue to expand, we are committed to finding individuals dedicated to the success of our clients and our organization.