Claims Manager - Homeowners
- Employer
- Windhaven Insurance
- Location
- Miami, Florida (US)
- Salary
- Competitive Salary + Benefits
- Posted
- Feb 28, 2017
- Closes
- Apr 29, 2017
- Ref
- 1131
- Category
- Claims
- Job Type
- Full Time
- Career Level
- Manager
Job Description:
We are looking for a Property Claims Manager to lead the development and deployment of a Home Owners Claims Organization. Reporting directly to the Chief Operating Officer, this is a highly visible assignment that will be responsible for leading and directing a team of claims professionals who are responsible for ensuring that loss, expense, customer experience and employee engagement objectives are met, that claims are in compliance and that company procedures are followed. Furthermore, it will require significant collaboration with senior leadership in Product Operations and Analytics within Windhaven and with vendors and partners external to the company.
Responsibilities:
- Accountable for successful creation and execution of the Property claims process to meet operations loss, expense, staffing, customer service and employee engagement goals.
- Defines the short and long term strategy for the Property organization.
- Identifies gaps and variances within their operations and employs root cause problem solving to understand drivers. Develops, communicates and successfully executes on plans to close gaps
- Emphasizes service and the need to understand customers’ needs; incorporates feedback and trend information to make improvements that enhance the level of service provided.
- Recruits, develops, leads and directs the work of multiple individuals in potentially multiple locations.
- In partnership with HR, accountable to ensure effective and calibrated performance evaluations, effective and proactive progressive discipline and robust talent reviews for their organization.
- Accountable for quality control results of organization, including market conduct exams and internal audits.
- Accountable for the Property compliance with existing policies, procedures, and regulation.
 Requirements:
- Bachelor's degree or equivalent training, with at least 8 years of relevant experience.
- Experience managing Catastrophe situations (specifically hurricane and hail)
- Master's degree or CPCU designation
- Strong leadership skills including identification of key talent, coaching, talent development, employee engagement and an ability to hold employees and teams accountable and invested in their results.
- Fully effective analytical, project management and negotiation skills.
- Excellent interpersonal skills (verbal and written) required for developing and delivering presentations to Front Line Employees, Managers and Senior Executives.
At Windhaven Insurance we are always looking for A-players who want a challenge. Are you a driven person who wants to achieve great feats of growth in an environment that feels more like a successful start-up than an insurance company? Then you might be a future Windy.
Windhaven is an Equal Opportunity Employer