Fraud Analyst II

Job Description: Hi. I m Beth, a Fraud Analyst II, here at Bank of America. Our customers are at the heart of everything we do. As a Fraud Analyst, I work to protect Bank of America and our customers from fraud. In my role, I am responsible for conducting research and analysis of account activity to assess levels of risk and detect fraudulent activity. I utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach. My work involves making complete inbound and outbound calls and taking appropriate action based on specific transaction characteristics. The best part of the job is helping protect customers and bringing peace of mind as part of their experience with Bank of America. My team genuinely likes working together. We re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more. Being a Fraud Analyst II is challenging, but between the problem solving, multitasking and research, it s never boring. And it s always rewarding. If working to protect Bank of America and customers from fraud sound like your next challenge, please apply...and good luck! Minimum skills You Have an ability to multi-task and work well as part of a team Possess strong judgment and an ability to proficiently deal with customers issues in both a routine and complex environment Desired skills Experience working in a call center or a financial/banking center Minimum qualifications Experience in working in customer service Shift: 2nd shift (United States of America) Hours Per Week: 40