Insurance Specialist
- Employer
- Credit Acceptance Corporation
- Location
- Southfield, Michigan
- Salary
- Not Specified
- Posted
- Feb 24, 2017
- Closes
- Mar 26, 2017
- Ref
- 2711547301#GIJ--J2CBackfill.1
- Category
- Operations
- Job Type
- Not Specified
- Career Level
- Not Specified
Insurance Specialist Credit Acceptance works with car dealers nationwide to enable them to sell vehicles to customers on credit, regardless of their credit history. The company's motto,"We Change Lives!"speaks to team members'pride in their ability to make a difference in the lives of dealers and customers alike. We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential. We are hiring an Insurance Specialist within our Insurance Department. About this Position: Oversee a specialized group of accounts within the Insurance Department and handle all accounts that have a property damage claim against the vehicle. Protect Credit Acceptance's interest in the account by ensuring our name is listed on any Insurance settlement check that may be issued for repairs to a vehicle or for a total loss of the vehicle. Handles a specialized group of accounts within the Insurance Department to process all paperwork necessary to complete GAP claims for consumers that have purchased supplemental GAP Insurance with their vehicles. Do whatever is necessary to protect Credit Acceptance's interest and ensure Credit Acceptance receives any proceeds issued by the Insurance Companies. Our Insurance Specialist Team Members: Work a route of accounts to settle insurance claims. Take inbound and make outbound calls using the Artiva Call flow. Recommend vehicles for repossession when necessary. Fill out necessary paperwork pertaining to insurance claims. Assist in gathering documents for Protective GAP Claims. Communicate with cross functional departments in settling claims. Collect on past due balances while insurance claims are pending. Process necessary paperwork pertaining to GAP Claims. Calculate NY GAP adjustments. Insurance claims need to be settled as quickly as possible. We measure your effectiveness based on total number of claims settled and your cycle time. You are responsible for settling claims compliantly. Claim Audits will be conducted throughout the month by your leader. You are responsible for handing calls according to the LEAP policy. Call Evaluations will be conducted throughout the month and measured via NPS Score. You will need to remain compliant with our policies, processes and legal guidelines. You will need to be open to ongoing feedback aimed at improving performance. All other duties as assigned. Attendance as outlined in the department attendance policy. Position Qualifications: Required: High School diploma. 1 year minimum experience in customer service and/or collections in a call center environment. Preferred: Experience in the finance or automotive industry. Experience in Insurance/Claims processing. Experience working with collection systems. Experience working in a fast pace environment. Core Values: To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work: Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment. Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust. Insightful: Make timely well considered decisions, create innovative solutions and continuously learn. Direct: Communicate clearly and objectively; don't be afraid of difficult conversations. Raise concerns through the proper channels. Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly. Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent. Credit Acceptance is an equal opportunity employer.