Cargo Claim Prevention Manager

The Cargo Claim Prevention Manager will be responsible for implementing and administering methods, procedures, and standards for preventing loss/damage, including overages, shortages, and damaged freight in a specified or major geographical area. As a full-time AAA Cooper Transportation employee, you will enjoy benefits such as: Health, Dental and Vision Insurance 401k with company match Company paid life insurance Long Term Disability Dependent Life Insurance Accidental Death & Dismemberment Insurance Wellness programs Paid Holidays Paid vacation Weekly direct payroll deposits Tuition Reimbursement Program Employee Assistance Program AAA Cooper Transportation, founded in 1955, is a privately held asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across the globe, AAA Cooper Transportation can service nearly all transportation needs. Essential Job Duties and Responsibilities: Support all OS&D and claim prevention activities throughout the assigned geographical region/territory Support and assist service center OS&D and operations personnel in handling all high value shortages and damages Support and assist service center OS&D and operations personnel to ensure compliance with all OS&D, claims, and claims prevention policies and procedures Instruct all freight handlers and supervisory personnel on proper loading and freight handling techniques Interacts with shippers and consignees in corrective action to reduce, minimize and/or eliminate claims Work with Executive Management, Regional Directors of Operations, Service Center Managers, Account Managers, and the Claims Prevention Director in an effort to identify root causes of OS&D and assist with suggestions and plans to eliminate nonconformance Work with the Claims Director in investigating, minimizing, and resolving high value, technical, and complicated claims Manage and assist the service centers in the timely disposition of over, astray, refused, and salvage freight as well as Hazardous Wastes generated throughout the freight process Perform other duties as assigned by the Department Director Report to the Director of Claims and Claim Prevention ~CB Job Requirements Associates degree or higher college completion, preferably in Transportation, Logistics or related area of study Must have 10 years operations/supervisory experience with a minimum of 5 years in OS&D, claims, or claims prevention in the motor carrier industry Proficient with Microsoft Office software and OS&D computer related programs Must be familiar with basic cargo claims liability Strong verbal, interpersonal and supervisory skills Must be able to travel (50% or more) ~CB~