Claims Authorizer - HVAC Plumbing Electrical
- Employer
- Cross Country Home Services
- Location
- Anderson, South Carolina
- Salary
- Not Specified
- Posted
- Feb 20, 2017
- Closes
- Mar 26, 2017
- Ref
- 2576783348#GIJ--J2CBackfill.2
- Category
- Claims
- Job Type
- Not Specified
- Career Level
- Not Specified
Class to start in JanuaryGeneral Purpose of PositionThis position will receive telephone calls from service providers as well as homeowners. The role of the Authorizer is to evaluate claim s using Company guidelines and knowledge of CCHS contracts to determine the claim decisions and dollar amount of the repairs.The Authorizer will use his or her technical knowledge and field experience to assist and support homeowners and service companies in the area of quality and technical assistance.Summary of ResponsibilitiesProcess incoming telephone calls with service providers for claim approvalReview and negotiate claim approvals to insure that materials costs and diagnosis are equitable and within the established guidelines and standardsAccurately capture and record claim information into the databaseAssist departmental management with problematic or complex claim resolutionWork on special projects and duties as assigned by managementParticipate and conduct training and coaching of staff membersCommunicate and work with departmental management to monitor and maintain all company policies and proceduresAdditional duties would include: data entry, customer interaction and miscellaneous administrationEducation/Experience/Other RequirementsMinimum five (5) years hands on technical trade experience servicing HVAC, plumbing, electrical or appliances OR equivalent technical trade or CCHS experienceStrong oral and written communicationsStrong customer service and organizational skillsStrong job costing and purchasing knowledge and experienceAbility to perform in a fast pace environment with minimal direct supervisionHigh school diploma or equivalentPC and software skillsPreferred Skills/ExperienceTechnical training in HVAC, plumbing, electrical, or applianceValid journeyman license or equivalent is strongly preferredPrevious work experience in the insurance/warranty related industryField trade experience in job supervision and/or troubleshootingPrevious supervisory and or training experiencePhysical FactorsOffice environment, no major discomforts other than moderate noise from standard office equipment. Position requires close visual work and frequent use of the computer keyboard.