Insurance Subrogation Specialist
- Career Level
- Not Specified
Vengroff Williams, Inc (VWi) is the leading national business process outsourcing and third party collections provider in the U.S. providing services to multi-national and international clients. As an organization we value and are committed to providing service excellence to our clients and are looking for team members who share our commitment, integrity and vision. VWi is currently seeking a Subrogation Specialist to join our team of experts resolving subrogation collection issues As an Insurance Subrogation Specialist you will work with clients and customers to recover debt. Initiate contact with debtors and insurance companies and effectively communicates the importance of payment. Accurately research accounts to establish leverage. Provide solutions to debtors and when necessary assists with structuring payment plans. May recommend legal action when appropriate. Core Responsibilities: Researches and Analyzes accounts prior to initiating debtor contact, examines historical data and evaluates past collection efforts. Determines the most effective and economical means of collection for each account and applies standard due diligence to collect monies owed. Initiates first contact within 24 hours of new business being entered into the system. Maintains complete records on all accounts, including but not limited to, detailed documentation on collection efforts. Utilizes available resources and skip tracing techniques to locate debtors and any relevant credit information pertaining to the debt. Advises debtor of importance of payment of debt and the principles of credit and credit standings. Maintains a consistent level of professionalism at all times. Generates correspondence through the use of system letters. Follows company processes and procedures when recommending an account for legal action. Maintains both physical and online files keeping them current in the queue. After 6 months of collection efforts, recommends whether to litigate or close the file. Other duties as assigned, at the discretion of direct management. Requirements: Knowledge of rules and regulations pertaining to collection methods and techniques. Knowledge of FDCPA and HIPAA regulations. Ability to read, write and comprehend short correspondence, memos, and invoices. Effectively communicate findings to debtors and direct management. Ability to deal with problems involving a few concrete variables in standardized situations. Achieves monthly goals. Works all queued accounts in a timely manner. Queue aging should be below 5%. Handles all incoming and outgoing correspondence within 48 hours of receipt. All duties are to be performed in accordance with federal and state regulations and presented in a professional manner. High School or College Degree. Formal training in collections industry. 2- 4 years of Insurance/Subrogation experience preferred.. Full Time Employees are eligible to participate in the Vengroff Williams, Inc employee benefit plan including, medical dental, vision, PTO and 401(k).