Fraud Operations Lead (Spanish speaking)
- Career Level
- Not Specified
The JobPindrop is looking for an excellent Fraud Prevention and Strategy Lead who's ready to play a crucial part in our mission to fight bad guys. The ideal crimefighter would have a sound knowledge of the fraud trends in the market, cross-channel fraud detection techniques, and the operationalization of fraud detection alerting technologies, and the remediation process of each fraud type. Sound familiar? Read on! You have an analytical mind and are able to react and respond quickly to changing fraud trends, fraud system performance, and client requests/ concerns. You are committed to closely monitoring fraud trends and have the ability to identify and communicate opportunities for improvement and implement measures to address. You would be responsible for building collaborative relationships internally and externally to achieve target performance and established goals of the client, company, and line of business. Effective communication skills are necessary to keep internal and external fraud teams up to date on performance and remediation. You would also be expected to assist in the overall fraud management process and to optimize operational processes to achieve maximum efficiency. Responsibilities Assist as needed with the pre-sales process and proof of concept projects to provide feedback and to ensure a complete understanding of client fraud trends, deployment strategy and business objectives Responsible to develop and deliver effective strategy and fraud training programs (internally and externally) and support the client operationalization process Responsible to provide analysis related to application performance, aimed at improving detection and false positive ratios by defining and recommending enhancements to application policies, risk assessment scores and thresholds within all products and channels Responsible for supporting multiple client accounts to ensure that fraud deployments are working as designed; effectively and efficiently Responsible for the implementation and internal communication of weekly and monthly client reporting to monitor on-going performance, capture trends and provide strategy for enhancement Responsible to complete all other job related tasks and support company/client initiatives as directed by management team Who You Are BS/BA degree or equivalent combination of education/experience Related role experience of 3+ years Extensive experience in process management, functional operations and client management Proven risk analysis skills and a strong understanding of the financial services, fraud operations and call center operations industry Advanced level of experience in analytical tools (inclusive of industry common Fraud detection tools) Ability to collaborate and communicate effectively across all levels of the organization, both internally and externally Excellent communication, organizational, analytical, decision-making, and problem-solving skills Comfortable with 20 - 25% travel Fluent written and verbal communication skills in Spanish Perks at PindropWe hire good people, and take care of them.Pindrop believes in fostering an environment where employees dont just come to work hard, but play hard. We host regular game nights, team challenges, and offsite events (not to mention the endless snacks and catered meals) to keep everyone involved in our company culture. None of these strike you? We appreciate new ideas any and everywhere. Let us know what interests you and we can incorporate it into our Tea Time twice a month. Grab a beer and discover something new. Keep learning.Pindrop offers regular Lunch&Learns and Tech Talks that promote an environment for people to grow outside of their job title. Want to learn to code with minimal experience? Come to our Intro to Python Tech Talk. Interested in March Madness? See how data science can help you beat the bracket at our Data Science in the Real World Lunch&Learn. In addition to these events, we promote a continued education budget for each of our employees to grow and improve in tandem with the company. Our employees are creative, excited, and above all a team.Pindrop is one of the fastest growing security startups in the country, but we make sure to hire only the best of the best. Better yet, every employee is passionate about the company and our mission. (Can you blame us?) When you put that passion in a collaborative setting it unites everyone as a team. Fighting criminals is in the job description.No matter which facet of Pindrop you want to work for, we are all working towards the same goal-- making sure the bad guys dont win. Our BioFounded in 2011 | Raised $122 million Venture backed by Andreessen Horowitz, Google Capital, IVP, Citi Ventures, Felicis Ventures,&GV Pindrop is the pioneer in voice fraud prevention and authentication. We provide enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrops patented Phoneprinting technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. We have been selected by the worlds largest banks, insurers, brokerages and retailers,detecting over 80% of fraudeven for attackers never seen before. Pindrops solutions are allowing customers to reduce call time and improve their customers experience even while reducing fraud losses. Check out this video to get more of an idea of what we doandall the good karma youll rack up working for us. Pindrop is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.