Insurance Service Representative

Be the voice of National General Insurance!  We’re looking for people who are energized, engaged and empowered to help execute on company goals by helping our policyholders!  You are a problem-solver and brand ambassador for a fast growing, customer-centric personal lines insurance company. Our goal is to provide WOW service to each and every customer and independent agent!

Start a rewarding career in the insurance industry with a robust paid training program and future opportunity for career advancement! National General Insurance is the fastest growing Property & Casualty (P&C) auto insurer in the United States and is recognized for our experienced leaders, entrepreneurial culture, and energetic environment.  Join the team!

• Answer inbound calls and field questions pertinent to an existing personal auto and/or homeowners insurance policy and determine appropriate course of action. 
• Initial point of contact after the sale of the policy includes but is not limited to: recognizing exposure and asking the appropriate, probing questions.
• Documenting specific details of call interaction, processing endorsements, answering billing questions and taking payments, excellent phone etiquette, and dedication to customer service, and strong problem solving abilities.
• Person can be called upon to handle all callers effectively; de-escalating the call where appropriate and providing solutions that leave the customer satisfied with the resolution.
• Accesses policy details to determine extenuating circumstances including but not limited to: providing coverage information and explanation, answer complex billing questions, process policy changes accurately, and collect pertinent underwriting information to ensure the correct premium is assessed on the policy.
• The person in this position can deal with most situations independent of a supervisor. Ability to resolve conflicts and empathize with customers
• Responsible for maintaining and growing a relationship between National General Insurance and current policyholders.
• Provide superior service by delivering a WOW experience for both independent agents and NGIC customers

Note: You must be able to work a 40 hour weekly schedule Monday through Saturday from 8:00am-9:00pm.

Requirements:

• High school diploma or general education degree (GED) required
• Previous experience in insurance customer service with personal auto and/or homeowners products is preferred.
• Active Property & Casualty License preferred
• Excellent verbal and written communication skills.
• Candidates must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to type a minimum of 30 words per minute while speaking to customers
• Ability to adapt easily and high level of flexibility in a constantly changing environment (i.e. scheduling, process improvements, and regulatory changes.
• Ability to multi-task and manage several systems on a daily basis
• Ability to make decisions quickly by balancing company guidelines and customer needs
• Spanish/English Bilingual Speakers Preferred

Note: You must be able to work a 40 hour weekly schedule Monday through Saturday from 8:00am-9:00pm.