Claims Consultant - Commercial Liability- Conshohocken, PA
- Employer
- NSM Insurance Group
- Location
- Conshohocken, PA
- Salary
- Commensurate Upon Experience
- Posted
- Feb 02, 2017
- Closes
- Apr 03, 2017
- Category
- Claims, Customer Service, Workers' Compensation
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
JOB DESCRIPTION
POSITION: Claims Consultant – Liability
DEPARTMENT: Claims
REPORT TO: Director of Claims
RESPONSIBILITES:
- Proactive management of Program claims which are handled through TPA’s and insurers
- Responsible for tracking claim trends and providing feedback to NSM Claims Dept and other depts
- Be a resource for agents/brokers/insureds by responding to inquiries or questions on coverage, claim status, and claim handling
- Daily oversight and supervision of TPA’s which includes all aspects of claims handling
- Participate in periodic file reviews, and visit TPA’s to discuss files and problem issues and deliver training
- Conduct file audits to monitor TPA’s compliance with Account Instructions, to ensure proper claims handling
- Create monthly loss reports for assigned Programs, and other reports as requested
- Provide status to Underwriters on claims prior to policy renewal, or when requested
- Forward new losses to TPA’s or insurers, as needed
- Provide support, as requested, within the Claims Dept, and sometimes for the benefit of other depts
- Act as a mentor and trainer for certain Claims Dept workers, and for other departments, and at TPA’s
REQUIREMENTS:
- 5+ years of recent Liability claims adjuster experience
- Strong technical knowledge of Liability claims and civil litigation in multiple States
- Strong knowledge of steps necessary to move Liability claim files to conclusion
- Ability to recognize when a Liability claim file or its related litigation is not being handled correctly
- Willingness and ability to learn, and apply knowledge in areas of Liability claims, Property claims, Workers Compensation claims, Subrogation matters, civil litigation issues, and other related areas
- Strong organizational and time management skills
- Proficiency with Microsoft Outlook, Word, and Excel; and familiarity with PowerPoint
- Strong supervisory skills; including the ability to formulate and deliver directives (both written and verbal) to the adjusters and supervisors at the TPA’s in furtherance of better overall results
- Ability to train claims adjusters and other staff at the TPA’s
- Must be a team-player, and must work well within the Claims Dept team, and within NSM
- Willingness and ability to travel up to 20% of each month