Description

If you have a passion for taking ownership of projects, building relationships with coworkers and external clients and providing award-winning service, then The Main Street America Group is the place for you. 

Job Summary: 

Partner with Internal Clients and other IT Departments to maintain the best and most reliable software solutions to help improve the efficiencies of our users (internal and external) and the profitability of MSA.  Assist clients with business requirements as needed.  Responsible for converting Internal Client business needs and application enhancement requests into system requirements that can be adequately coded and tested.  Translate approved business requirements into functional designs, accounting for the entire business process or workflow, including integrations with downstream systems. Drive the alignment of business and functional requirements with the technical design of the application(s) and traceability documentation, ensuring delivery of efficient and reliable software solutions. Follow MSA’s standard SDLC and IT Governance Processes.  Participate in test plan walkthrough(s) to ensure that all business and functional requirements are accounted for in test planning and execution.  When required, test software or coordinate a testing environment. Where required, work to provide enterprise-wide solutions throughout MSA.  Provide analysis and troubleshooting support for production problems related to the assigned application(s).  Assist clients with workload prioritization and management.  Plan, manage, and report (metrics) on all workload activities.  Manage vendor activities as needed.  Manage production problem determination, remediation, and reporting. 

Requirements:

• Bachelor’s degree in Information Systems or other related field preferred; minimum of Associates degree or combination of secondary education and/or other related continuing education (CCBA, CBAP, Six Sigma, etc.) and comparable, progressive experience.
• Minimum of six years progressive experience in release administration.
• Knowledge of Bonds and/or Property & Casualty insurance is preferred but not required.
• Must have in-depth knowledge of analytical processes, best practices and industry business analysis, development and design standards.​
• Ability to apply change management techniques with regard to applications; experience with ColdFusion, SQL, preferred, as well as knowledge of Web Application Development, Architecture and Common Practices.
• Experience and proven ability to Identify and document job processes and problems using structured, analytical skills. Identify, document, and facilitate resolution of functional system errors – including defining, determining the cause, formulating the solution(s) and making recommendations to address the error.
• Excellent verbal and written communications skills; must possess ability to communicate effectively across all levels of the company with internal and external customers, vendors, contractors, etc., including the ability to communicate complex technical details to non-technical customers.
• Ability to build and sustain positive and collaborative working relationships.

Our comprehensive list of benefits include:

• Medical, Dental and Vision (Day One Coverage)
• Paid Time Off
• 401(k) with Generous Company Match
• Pension Plan
• Incentive (Bonus) Plan
• Employee Recognition Programs
• Paid Holidays
• Company-Paid Disability and Life Insurance
• Tuition Reimbursement
• Flexible Spending Accounts for Health and Dependent Care
• Come learn why 100% of new hires are satisfied with the choice they made to join Main Street America. 

Competencies:

Role Competencies:

Analytical Thinking/Decision Making - Knowledge of tools and techniques for effective use of a broad range of factors, assumptions, frameworks and perspectives when solving problems.

Business Acumen - Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business.

Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. 

Relationship Building - Initiates, develops, maintains, and strengthens partnerships with others inside or outside the organization.

Drive for Results - Continuously focused on achieving/exceeding goals and objectives. Sets high standards of performance; pursues aggressive goals and works hard to achieve them.

Technical Competencies:

JAD - Knowledge of formal methodologies, disciplines, practices and deliverables for Joint Application Development.

Requirements Analysis - Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements.

Business Process Modeling - Knowledge of activities, tasks, deliverables and techniques for documenting current business processes, analyzing to identify problems and opportunities, and re-engineering the processes for improvement.

Workflow Analysis - Knowledge of activities, tasks, practices and tools associated with analysis of a variety of work processes and associated document and information flow.

Problem Management - Knowledge of the process, tools, and ability to identify root causes of problems and bring them to a successful resolution.