Commercial Account Specialist - Operations
Mitsui Sumitomo Marine Management (U.S.A.), Inc. | Warren, New Jersey | 1/26/2017
SUMMARY: Provides support and assistance to Operations and Underwriting staff. This includes quoting, rating and issuing policies and endorsements, collecting data, appropriately applying rates and factors, organizing files and reports, and performing administrative and customer service duties regarding new and renewal accounts that will assist in ensuring the operations and underwriting process is handled efficiently and accurately.
MAJOR FUNCTIONS:
- Processes documents and requests received for policy issuance, changes, renewals, cancellations and reinstatements. Determines and calculates premiums for input into the rating system according to established Company procedures in a timely and accurate manner.
- Provides excellent customer service in a timely and professional manner to internal and external customers including, but not limited to Underwriters, Operations, Claims, Premium Audit staff and Agents and Brokers to facilitate the processing of business with our current accounts and prospects. Troubleshoots for transaction processing issues with the Operations Department and researches and assists in resolving inquiries generated from internal and external customers (i.e. policy/account status, rating and billing issues, etc.).
- Is aware of zone goals and remains up to date on underwriting/rating procedures and system changes. Communicates updates by assigned line of business to Operations and Underwriters including systems issues, forms, procedures and processes.
- Willingness to share knowledge and expertise by participating in new departmental and/or company initiatives including, but not limited to, training of others and partnering with IT and/or National Operations on testing of system enhancements.
- Effectively communicates both verbally and in writing with internal and external customers to resolve problems and obtain information needed to process transactions.
- Performs quality control on peers as directed.
- Completes miscellaneous projects as required.
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) required, Associates or Bachelor's Degree preferred. Minimum of 3 years prior underwriting support / rating experience in an insurance environment. Experienced in interpreting Underwriting Manual/Guidelines, rating manual forms and workflow preferred.
OTHER REQUIREMENTS:
Ability to multi-task, be flexible and prioritize with strong attention to details. Strong analytical and problem solving skills. Has the ability to initiate and follow up on on-going tasks. Occassional overtime required.
COMPETENCIES:
- Excellent Customer service skills, Team Player
- Excellent Oral and Written communication skills
- Profienceint in Microsoft packages
JOB OVERVIEW
Pay
Industry
Category
Career Level
Competitive Salary, plus Benefits + 401k!
Administration / Clerical
Experienced (Non-Manager)
Mitsui Sumitomo Marine Management (U.S.A.), Inc. (“MSMM”) is a United States subsidiary of MS & AD Insurance Group Holdings, Inc., one of the world’s top property/casualty insurance carriers with over 38,000 employees in more than 39 countries & regions worldwide.
MSMM manages the business affairs of three U.S. commercial property/casualty insurance companies: Mitsui Sumitomo Insurance Company of America, Mitsui Sumitomo Insurance USA Inc. and Aioi Nissay Dowa Insurance Company of America, all rated A+ (Superior) by A.M. Best Company (for the latest rating, access www.ambest.com).
MSMM specializes in providing commercial property and casualty insurance products and related services to customers throughout the U.S.
In joining MSMM, you are becoming part of a worldwide team dedicated to:
- Making a lasting contribution to the enrichment of society by bringing security and safety to people and businesses around the world through the sale and servicing of its insurance products;
- Realizing customer satisfaction by working to provide the finest products and services to consistently meet our clients’ growing needs; and
- Meeting our shareholders’ expectations and strengthening their trust in us by continuously improving our business.
We value each employee’s unique set of skills and contributions and believe that each employee plays an important role in the success of MSMM.
MSIG refers to the MS&AD Insurance Group insurers underwriting coverage: Mitsui Sumitomo Insurance Company of America, Mitsui Sumitomo Insurance USA Inc. and Aioi Nissay Dowa Insurance Company of America. MS&AD Insurance Group, 15 Independence Boulevard, Warren, P.O. Box 4602, New Jersey 07059-0602.
© MSIG Holdings (Americas), Inc. All rights reserved.