Workers' Compensation Claims Administrative Assistant

As an Administrative Assistant in ICW Groups Claims department, you are an important part of our team! You are professional, personable and love being part of a team, but also take great pride in your ability to be task-oriented and getting the job done independently! Using your impeccable attention to detail, you are able to multitask and effectively manage your day to tackle your daily tasks including:

  • Perform administrative support associated with business operations including sending eCards to new customers, running reports, data/record collection and following up on critical tasks.
  • Receive and screen visitors and telephone calls then notifies appropriate personnel.
  • Open, sort, prioritize and distribute mail.
  • Respond to general inquiries concerning area activities in accordance with established policies and procedures.
  • Arranges meetings and conferences, schedules appointments and completes travel or conference arrangements including maintaining personal calendar for assigned personnel.
  • May create, maintain, and update various information databases.
  • Collects and verifies data, and prepares and updates recurring and routine reports.
  • Refers problems to management for resolution.
  • Establishes and maintains record keeping and filing systems.
  • Classifies, sorts and files correspondence, records and other documents.


  • High school diploma or GED required.
  • Our ideal candidate will possess experience in a corporate work environment in an administrative or clerical role.
  • Intermediate Excel, Word and Outlook (MS Office application) experience necessary.
  • Strong customer service, organizational skills and phone acumen required.
  • Keen attention to detail as well as basic math skills.
  • Ability to comprehend written and verbal instructions and ask clarifying questions to ensure understanding.
  • Ability to effectively present information to coworkers and supervisors on a one-on-one basis.

This role is entry-level in nature, but key to the success of our department. Are you looking for a great opportunity to launch your corporate career? Are you seeking a fun, goal-oriented team to join? Then we look forward to hearing from you at the ICW Group!