QA Coordinator

7 days left

Employer
Assurant
Location
Florence, South Carolina
Salary
Not Specified
Posted
Nov 28, 2018
Closes
Jan 27, 2019
Ref
55427#GIJ--Assurant.2
Category
Operations
Job Type
Not Specified
Career Level
Not Specified

Assurant has an exciting opportunity for a QA Coordinator in our Florence, SC Customer Care team. This role monitors and evaluates the quality of inbound and/or outbound calls to ensure compliance with company policy and guidelines. Other tasks include documenting quality issues and completing appropriate monitor forms and providing feedback to management.

Key Responsibilities:

  • Conducts a minimum number of monthly monitoring transactional reviews by reviewing documents using appropriate forms and client procedures.
  • Provides feedback to management on team performance and identify /report any policy, compliance or procedural issues.
  • Schedule monthly collaboration meeting with assigned managers
  • Support and assists with on-going quality initiatives.
  • Support newly hired training by providing 100% QC of work performed during a 90 day work period.
  • Participate in Quality Assurance training for new and existing associates.
  • Assists with refresher training to enhance associates skills and reinforce client procedures.
  • Maintain effective communication with assigned managers and other department managers.
  • Attend relevant training classes on new products, processes and procedures

Basic Qualifications:

HS Diploma or GED

1 year auditing experience

1 year training experience

Preferred Qualifications:

3-5 experience in direct processing in TKA2.0, AGS, Black Knight is a plus

5 years experience or knowledge of Insurance processing procedures is a plus

4 years Auditing experience

2 years Training experience


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