Vice President - Claims
- Employer
- Elements Property Insurance Company
- Location
- Tallahassee, Florida
- Salary
- Competitive salary includes bonus program+ bebefits
- Posted
- Jul 10, 2014
- Closes
- Sep 02, 2014
- Category
- Claims
The Vice President of Claims is responsible for the overall leadership and management of the company’s claims operations, including daily and catastrophe claims. This includes management of various vendors, including a Third Party Administrator which handles the majority of the company’s claims, as well as internal claims staff.
This position is part of the senior management team of the company, and communication and collaboration with other departments is critical.
Primary responsibilities include:
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Implementing core claims handling processes
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Monitoring Key Performance Indicators of department.The appropriate metrics are needed to manage the company’s claims delivery performance, identify claims trends, compare company’s performance to peers, and provide basis for improving operations.
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Develop operational plan to of migrating more of the claims handling process in-house.
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Lead catastrophe response in conjunction with staff and TPA’s employee adjusters
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Drive on-going training programs for staff and vendors to ensure highest levels of customer service; additionally, oversee quality assurance/audit programs as part of individual claims.
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Continuously reviewing procedures and processes and exploring alternative strategies/methodologies to improve claims department results and customer service experience
Qualifications:
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Proven success in managing claims in the Florida property insurance market.
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Strong analytical skills are required
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Strong technical knowledge of property insurance claims handling – knowledge of policy forms, statutory and regulatory requirements, etc.
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Experience developing, and executing on, operational objectives for the claims division.