Customer Service - Quality Control Specialist
- Employer
- Florida Peninsula Insurance Company
- Location
- Boca Raton, Florida
- Salary
- Open
- Posted
- Mar 07, 2014
- Closes
- May 06, 2014
- Category
- Customer Service, Entry Level, Underwriting
- Job Type
- Full Time
- Career Level
- Experienced (Non-Manager)
As part of the Operations team, the Customer Service - Quality Control Specialist will be responsible for performing periodic documented examination and verification activities, records and processes for various quality systems in order to determine the effectiveness and dependability of such system. The Quality Control Specialist will be required to monitor customer service calls, audit transactions, identify trends, identify issues and track and report the results. Will also assist in developing processes and procedures based on the audit results. May be required to back up the New Business Quote Line by assisting callers with quotes for Florida Peninsula products.
We are looking for candidates that will excel in a fast paced and growing environment. Candidates must have the ability to recognize and define business process problems and recommend solutions. Must have demonstrated ability to adapt to shifting priorities and effectively handle multiple projects/tasks with a positive and enthusiastic attitude. Must have high level of attention to detail and accuracy with strong MS office (Word, Excel, and Outlook) skills. Excellent verbal and written communication skills required.
High school diploma required; some college preferred. Must have current FL 2-20 Agent License.
2+ years’ experience working with Florida Homeowner’s Insurance. Bi-lingual, Spanish a plus.
We are looking for STARS to offer the best service to our customers.
Local Candidates Preferred. No relocation benefits provided.